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Transforming homeownership in the digital age
Discover the essential insights in our latest whitepaper
As the digital landscape evolves, so does the need for innovation in mortgage origination. Our whitepaper delves into the critical gaps between borrower expectations and the current state of mortgage technology.
What you'll learn
Consumer insights: Understand which digital tools are enhancing the mortgage experience and where improvements are necessary
Remortgaging opportunities: Explore why remortgaging technology lags behind and discover strategies to seize this untapped potential
Broker perspectives: Gain insight into the technology-related challenges brokers face and their suggestions for enhancements
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By submitting this form, you confirm that you agree to the processing of your personal data by finova as described in our privacy policy.
Why download this report?
Our comprehensive study, conducted with both consumers and brokers, uncovers the key pain points and reveals actionable insights into how technology can transform the mortgage experience. With data-driven findings, our whitepaper provides:
In-depth analysis of how different demographics interact with mortgage technology
Key pain points and areas where current digital solutions fall short
Opportunities for improvement, particularly in the remortgaging space and the balance between digital and personal service
Key findings from the report
Technology and borrowers
While online applications and digital document signing are highly valued, nearly 20% of homeowners find no tech features beneficial. The findings highlight significant room for improvement in technology adoption and user satisfaction.
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The remortgage gap
Over half of homeowners (53%) have not yet tried remortgaging online, indicating a substantial opportunity for lenders to refine and promote digital solutions in this area.
Challenges for brokers
Despite high satisfaction with real-time tracking and automated processes, brokers still encounter technical issues and spend considerable time on administrative tasks, underscoring the need for improved tech solutions and better integration.
Why it matters
Our research highlights a significant opportunity for lenders to advance their technological offerings. With more than half of homeowners yet to embrace online remortgaging and notable gaps in digital satisfaction, the time is ripe for strategic investment in technology that truly meets the needs of modern borrowers and brokers.
Download to readHear from the experts
"Having the right technology is crucial for a smooth customer experience. We conducted this research to understand key pain points and where further investment is needed to help lenders provide the very best service."
Chris Little
Chief Revenue Officer at finova
"The research clearly shows that consumers are yet to fully adopt online remortgaging and there's a substantial untapped market. There's certainly an opportunity for lenders to enhance their digital platforms and outreach efforts."
John Tilzey
Sales Director at finova