How smarter UX can shape the future of digital mortgage journeys
Simran Matharoo
October 30, 2024
finova Servicing
One platform to run your business
Take control of your business with finova’s servicing platform, a complete account management solution for administering a comprehensive range of savings, mortgage and equity release products.
overview
Our powerful servicing platform is designed to empower your lending operations
With our highly configurable platform, you're in control. Enjoy self-configurable workflows, omnichannel customer support and intelligent reporting to manage the servicing of your financial products quickly and cost-effectively.
TRUSTED BY
YOUR COMPLETE SOLUTION
An all-in-one solution that supports the entire journey
Run an efficient back-office with an integrated in-life servicing platform. From migration and onboarding to retention and account closures, streamline the management of your products with our comprehensive servicing solution.
Areas covered:
Migration
Customer onboarding
Account processing
Workflows
Customer management
Retention
Branch management
Teller processing
eBanking
Account maturities
Reporting & BI
YOUR COMPLETE SOLUTION
An all-in-one solution that supports the entire journey
Run an efficient back-office with an integrated in-life servicing platform. From migration and onboarding to retention and account closures, streamline the management of your products with our comprehensive servicing solution.
Customer management
Personal detail changes, POAs, complaints warning and vulnerabilities flags
Onboarding
Customer documentation ISA processing to secure tax sheltering
Migration
Transfer/hold entire history of customers information
Renewal
Product switching, post contract variation
Workflow
Task management and checklists
Account processing
Account administration, transactions, monthly payments, monthly interest calculations, withdrawals, reconciliations, statement production and all on-going activities related to the management of the account
Branch/teller processing
Branch and till management, cash allocation, passbook printing, receipt printing
eBanking
User friendly mobile app to view accounts, repayment schedules and amend direct debits
Operations
Data and reporting, administrations
Intergrations
Valuations, card payments and regulatory reporting
Account closures
Maturity and redemptions
BENEFITS
Why choose finova Servicing?
Our feature- rich software covers all lifetime servicing requirements for the widest selection of financial products:
One solution, full customer journey
Streamline the management of mortgage, equity release, specialist lending, and savings products throughout their entire lifecycle
Fully configurable
Customise the system to align with your unique rules and product requirements, without waiting for lengthy change cycles
Multichannel excellence
Deliver a first-class experience seamlessly across all channels, whether via mobile app, in-branch interactions, or contacting your customer service team.
SEAMLESS INTEGRATIONS
Create your own ecosystem
Seamlessly integrate with finova’s open platform. Our list of integrations continues to grow, giving you the flexibility to connect with any solution of your choice.
Valuations and House Price Indices
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Account Funding and Payments
Payment Processing
Regulatory Reporting
ENGAGE YOUR CUSTOMERS
Make every impression count
Your initial interaction with your customers is crucial. Engage with your customers effortlessly and elevate their experience from the very start.
Mobile app
Empower your customers to manage their finances from the palm of their hand, from moving money securely to opening new accounts
Customer portal
Create a unique online presence and transform the way your customers interact with their accounts, empowering them to self-manage any time, any day
In-branch
Transform your branch and contact centre support operations with simplified cash handling and passbook management
RETAIN YOUR CUSTOMERS
Keep customers for the long term
Efficiently process changes to existing mortgage product terms before the end of the mortgage period. Simplify complex changes for your borrowers through automated workflows.
Our servicing software supports a wide range of post-contract variation transactions.
Moving home
Porting mortgages and products
Material changes
Transfer of equity
Product switches
Open Architecture
Designed to fit into your business
finova’s Core Banking Platform is built to simplify connections to third-party software and your existing technologies. Our open architecture ensures seamless integration with your systems and services.
WHAT OUR CLIENTS SAY
Boost your business with finova’s Servicing platform
"We chose finova because they offered us a pathway to seize more opportunities in the digital realm. Their constant change and development approach resonated with our need for innovation and growth. What sets them apart is the efficiency they bring to every aspect of their work, making them a one-stop solution for us.
“Finova don’t just promise, they deliver. Their offerings, from developing our first mobile app to our maturity manager and our retention portal, have transformed our business. As a leading building society, we take pride in pioneering features like paperless withdrawals, setting a benchmark that others envy.”
Trevor Tannenbaum Head of IT & Change
Cambridge Building Society
FAQ
Frequently asked questions
Does finova Servicing integrate with third-party systems?
Yes, finova Servicing seamlessly integrates with an ever-growing list of third parties. We’ve got you covered across open banking, regulatory reporting, payment processing, card payments, customer in-life processing and valuations.
What financial products does finova Servicing cover?
Our award-winning, feature-rich software covers all lifetime servicing requirements for the widest selection of financial products:
• Mortgages - Residential, buy-to-let, company
• Equity release - Lifetime lending, retirement interest only
• Specialist lending - Commercial real estate, bridging lending
• Savings - Savings, deposits accounts, ISA, Junior ISA
Will I get support to migrate from any existing systems?
Yes, we’ll migrate your back books from all existing systems into our platform.
Can your software support branch operations?
Yes, our all-in-one branch teller processing solution covers branch and till management, cash allocation, passbook printing and receipt printing. Plus, it keeps a complete record of all actions for audit purposes.
Does your software support eBanking?
Yes, our solution includes a user-friendly mobile app to allow customers to view accounts, see repayment scheduled and amend any direct debits.
Can finova Servicing support post-contract variation transactions?
Yes, our comprehensive servicing solution covers your products’ entire lifecycle, including post-contract variation transactions. We support a wide range of transactions including moving home, porting mortgages, porting products, material changes, transfers of equity and product switches.
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